Privacy Policy

Street and Sons Cooling

Privacy Policy

1. Introduction

Welcome to Street and Sons Cooling (“we,” “us,” or “our”). We are committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, with whom we share it, and your rights regarding your data when you visit our website [www.streetandsonscooling.co.uk] (the “Site”) and related services (collectively, the “Services”).

2. Data Protection

Street and Sons Cooling is the data controller responsible for your personal data. If you have questions about this policy or your data, contact us at:

Email: enquiries@streetandsonscooling.co.uk

Address: 13 Perrymead, Enfield, London, EN2 8BP

3. What Personal Data We Collect

We may collect and process the following categories of data:

Identity data: name, username, title, date of birth (where provided by you).

Contact data: email address, postal address, phone number.

Technical data: IP address, browser type, device type, operating system, language, pages visited, timestamps.

Commercial data: service preferences, inquiries, communications with us.

Communications data: messages you send us, customer support interactions.

Usage data: how you use our Site and Services.

4. How We Collect Data

Direct interactions: you may provide data by creating an account, filling out forms, making inquiries, or communicating with us.

Automated technologies: as you navigate the Site, we may automatically collect usage data through cookies and similar technologies.

Third parties: we may receive data from analytics providers

5. How We Use Your Personal Data

We may use your data to:

Provide, maintain, and improve our Services.

Respond to inquiries and provide customer support.

Personalise your experience on the Site.

Ensure security and prevent fraud.

Comply with legal obligations.

6. Legal Bases for Processing (UK GDPR)

We rely on:

Contractual necessity (to provide the Services).

Legitimate interests (to improve our Site, prevent fraud, maintain security; provided these interests are not overridden by your privacy rights).

Consent (where required for marketing communications).

Legal obligation ( reporting and compliance).

7. Cookies and Tracking Technologies (Cookie Policy)

What cookies do we use:

Necessary cookies: essential for site operation (e.g., session cookies).

Preference cookies: remember choices you make (e.g., language or region).

Analytics cookies: help us understand Site usage (e.g., analytics providers such as Google Analytics or similar).

Advertising cookies: track activity to deliver relevant ads (where permitted).

Your choices:

You can accept or reject cookies via the cookie banner on your first visit and at any time via site settings.

Browser settings allow you to manage cookies (delete or block). Blocking cookies may affect Site functionality.

You may opt out of certain analytics and advertising cookies via the providers’ opt-out mechanisms or browser extensions.

Consent and withdrawal:

By continuing to use the Site after cookies are presented, you consent to our use of cookies as described.

You can withdraw consent or adjust preferences at any time using the cookie settings on the Site or by contacting us.

8. Data Sharing and Disclosure

We may share your data with:

Service providers performing services on our behalf (e.g., hosting, IT, payment processing, customer support).

Affiliates and business partners, where necessary.

When required by law, to protect rights, or to respond to valid legal processes.

In connection with a sale or transfer of our business.

9. Data Security

We implement reasonable security measures to protect your data. However, no method of transmission or storage is totally secure; we cannot guarantee absolute security.

10. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described, comply with legal obligations, resolve disputes, and enforce our agreements.

11. Your Rights (UK GDPR)

Access to your personal data.

Rectification of inaccurate data.

Erasure (right to be forgotten) (subject to legal obligations).

Restriction of processing.

Data portability (receiving a copy of your data in a structured, commonly used format).

Object to processing (including direct marketing) and automated decision-making.

Withdraw consent (where consent is the basis for processing).

To exercise these rights, contact us at the details above. We may verify identity before fulfilling requests.

12. Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, contact us to remove it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on the Site and updating the effective date.

14. How to Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: enquiries@streetandsonscooling.co.uk

Address: 13 Perrymead, Enfield, London, EN2 8BP